What is my Dashlane ID and can I change it? How do I change my contact email address?

Your Dashlane ID is simply your registered email address.

It is the email address that you used when creating your Dashlane account and it is formatted like this: example@email.com

You will need to enter it to access your data on a new device or to log in to the Web App. In this case, simply enter it in the box and enter your master password and click on Log in. 

Note that your Dashlane ID cannot be changed. You must always enter the exact same address to sign in to your Dashlane account, otherwise Dashlane will consider it as another Dashlane account. 

However, if you prefer to receive all messages to a different address, you can set up a different contact email address in the Preferences section of the Dashlane application. This is useful if you are switching to a different email provider and want us to send emails to your new address.

Your Dashlane ID will remain the same and you will still have to enter it to log in to your account, but Dashlane will only send you emails to your newly modified contact address. 

Make sure that you can always access the mailbox for your contact email address, as security codes are sent there when authenticating new devices.

To set up a different contact email address:

On Windows:

  1. Open the Dashlane application
  2. Sign in to your account if you are not already signed in
  3. Select Tools from the menu bar
  4. Click on Preferences
  5. Now go to the Account tab
  6. Unlock the panel by clicking on the Lock icon and type in your master password
  7. Change your contact email address here and simply click on the Lock icon again to save it

On Mac OS X:

  1. Open the Dashlane application
  2. Sign in to your account if you are not already signed in
  3. Select the Dashlane menu in the menu bar
  4. Click on Preferences
  5. Now go to the Account tab
  6. Unlock the panel by clicking on the Lock icon and type in your master password
  7. Change your contact email address here and simply click on the Lock icon again to save it
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