On Windows, do I need to run Dashlane or my browser in Admin mode?

Administrator Privileges for your Windows session

Dashlane for Internet Explorer can only be installed on an Administrator Windows session, but it is perfectly possible to install Dashlane in Chrome or Firefox on a limited or user Windows session. This is because of limitations set by Microsoft for Internet Explorer on these sessions. You need to either use an administrator session or to install another browser (Firefox or Chrome) on this limited or user session to use Dashlane.

Administrator Privileges for your browser and Dashlane (in either an Admin or a User Windows session)

In order to work in your browser(s), both Dashlane and your browser(s) must be run with the same administrator privileges.

Please note that the Dashlane application will not be able to communicate with the Dashlane browser extension, resulting in a greyed out icon in your browser(s) toolbar, if your browser(s) is run as an administrator and Dashlane is run in normal mode.

For security reasons, we recommend that you run both Dashlane and your browser(s) in normal mode and not as an administrator: Applications which are run as an administrator on Windows have full access to your system, which can be dangerous when using a browser.

Here is how to make sure that neither Dashlane nor your browser(s) are run as an administrator.

Check that Dashlane does not run as an administrator

Right-click on the Dashlane shortcut(s) (on your desktop or/and in your Windows Start menu) and select Properties.

Then click the Advanced… button on the Shortcut tab.

Make sure that the Run as administrator option is unchecked.

In the Dashlane Properties window, go to the Compatibility tab and make sure that all options are unchecked.

Go to the Shortcut tab and click on File location to open a new File Explorer window and show where Dashlane.exe is located.

Right-click on the Dashlane application file and select Properties.

Go to the Compatibility tab and make sure everything is unchecked.

You are now assured that neither Dashlane.exe, nor its shortcut, are run as administrator or with any undesired compatibility options.

Check that Firefox is not run as administrator

  1. Right-click on the Firefox shortcut(s) (on your desktop or/and in your Windows Start menu) and select Properties.
  2. Then click the Advanced… button on the Shortcut tab.
  3. Make sure the Run as administrator option is unchecked.
  4. In the Firefox Properties window, go to the Compatibility tab and make sure that all options are unchecked.
  5. Go to the Shortcut tab and click on File location to open a new File Explorer window and show where Firefox.exe is located.
  6. Right-click on the Firefox application file and select properties.
  7. Go to the Compatibility tab and make sure everything is unchecked.

Check that Chrome is not run as administrator

  1. Right-click on the Chrome shortcut(s) (on your desktop or/and in your Windows Start menu) and select Properties.
  2. Then click the Advanced… button on the Shortcut tab.
  3. Make sure the Run as administrator option is unchecked.
  4. In the Chrome Properties window, go to the Compatibility tab and make sure that all options are unchecked.
  5. Go to the Shortcut tab and click on File location to open a new File Explorer window and show where Chrome.exe is located.
  6. Right-click on the Chrome application file and select properties.
  7. Go to the Compatibility tab and make sure everything is unchecked.
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